General Information
These Terms & Conditions apply to all purchases made through the WhatAGarden website. By placing an order with us, you agree to these Terms & Conditions. WhatAGarden specialises in premium outdoor living products, including glass rooms, pergolas, carports, canopies, saunas, hot tubs and related accessories. We reserve the right to update these Terms & Conditions at any time. Any changes will not affect orders that have already been confirmed.
Orders & Contracts
When you place an order through our website, you are making an offer to purchase the selected products. Your order will be considered accepted once you receive an order confirmation from us. We reserve the right to refuse or cancel an order where product information has been displayed incorrectly, the product is unavailable, or we are unable to fulfil the order. If your order is cancelled, any payments made will be refunded.
Product Information
We make every effort to ensure that all product descriptions, images, dimensions and specifications displayed on our website are accurate. However, colours, finishes and appearances may vary slightly depending on screen settings, lighting conditions and manufacturing processes. Product images are provided for illustration purposes and may not represent every possible configuration or customisation option.
Pricing & Payment
All prices displayed on our website are shown in the relevant currency and include applicable taxes unless otherwise stated. Payment must be completed using the available payment methods provided during checkout. We reserve the right to update prices at any time, however confirmed orders will not be affected by future price changes.
Delivery
Delivery times provided by WhatAGarden are estimates and may vary depending on product availability, customisation requirements, delivery location and external circumstances. For larger outdoor structures, specialist delivery arrangements may be required. Customers are responsible for ensuring suitable access is available for delivery and installation.
Installation
Installation requirements may vary depending on the product purchased. Customers are responsible for ensuring that the installation area is suitable and accessible. Any required planning permissions, building regulations or local approvals must be obtained by the customer before installation where applicable.
Custom & Made-to-Order Products
Many WhatAGarden products are manufactured or configured specifically for each customer. Due to their personalised nature, custom-made products cannot be cancelled, exchanged or returned once production has started, unless the product is faulty or consumer law requires otherwise.
Returns & Refunds
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery. We will review the issue and provide an appropriate solution, which may include repair, replacement or refund where applicable. All returns and refunds are handled in accordance with applicable consumer protection laws.
Product Care & Maintenance
Customers are responsible for following recommended care and maintenance instructions provided with their products. Failure to properly maintain products may affect their appearance, performance and warranty coverage.
Warranty
Products supplied by WhatAGarden are covered by applicable warranty periods. Warranty coverage applies only when products have been installed, used and maintained correctly. Warranty does not cover damage caused by misuse, accidents, incorrect maintenance, unauthorised modifications or natural wear and tear.
Liability
WhatAGarden is not responsible for delays or failures caused by circumstances outside of our reasonable control, including extreme weather conditions, supplier delays, transportation issues or other unforeseen events. Our liability is limited to the value of the product purchased, except where otherwise required by law.
Privacy
Customer information is handled securely and used only for processing orders, providing customer support and improving our services. For more information, please refer to our Privacy Policy.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact us.
Email: info@whatagarden.co.uk