General Information
At WhatAGarden, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, make a purchase or communicate with us. By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website, place an order or contact us, we may collect personal information including your name, email address, phone number, billing and delivery address, payment details and any information you provide during communication with us. We may also collect information about how you use our website, including pages visited, products viewed, device information and browsing behaviour to help us improve our website and customer experience.
How We Use Your Information
We use your personal information to process and fulfil orders, arrange deliveries, provide customer support, communicate with you about your order and improve our products and services. Your information may also be used to send relevant updates, offers or marketing communications where you have provided consent to receive them.
Payment Information
Payments are processed securely through trusted third-party payment providers. WhatAGarden does not store your full payment card details. Your payment information is handled according to the security standards and privacy policies of the relevant payment providers.
Sharing Your Information
We only share your personal information where necessary to provide our services. This may include trusted partners such as delivery companies, installation teams, payment providers and website service providers. We do not sell, rent or trade your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and provide relevant content. Cookies help us understand how visitors use our website and allow us to improve functionality and performance.
Data Security
We take appropriate measures to protect your personal information from unauthorised access, loss, misuse or disclosure. While we take reasonable steps to safeguard your information, no method of online transmission or storage is completely secure.
Your Rights
You have the right to request access to the personal information we hold about you, request corrections, ask for your information to be deleted where applicable, and withdraw consent for marketing communications at any time. To exercise these rights, please contact us using the details provided below.
Data Retention
We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites and recommend reviewing their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. Any updates will be published on this page.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Email: info@whatagarden.co.uk